Terms of Service

Important: ChatSprouts™ is a self-serve tool. You are responsible for the information you provide, the preview or website embed you generate, where you publish it, how you install it, how you use it, and any claims, disclosures, compliance duties, customer communications, or business outcomes that result.

1. Acceptance

By accessing, purchasing, using, generating, hosting, embedding, installing, configuring, or distributing ChatSprouts™ or any working preview, test embed, paid website embed, runtime license, or related instruction, you agree to these Terms. If you do not agree, do not use ChatSprouts™.

2. Product Description

ChatSprouts™ is a browser-based builder that helps users create an AI front desk from user-provided business information. The website embed contains the published front desk setup and loads the ChatSprouts runtime. It is intended to answer customer questions using the information provided by the user and may display contextual calls to action or links supplied by the user. It is not a booking agent, payment processor, live chat replacement, sales closer, professional adviser, emergency service, or automation agent.

3. Local Processing and Dependencies

ChatSprouts™ is designed to process business information and customer questions locally in the browser where possible. It does not use a cloud large language model API to process customer chat history. The website and generated widgets may load scripts, model files, runtime assets, or other dependencies from public CDNs, hosting providers, or browser APIs. These providers may receive ordinary technical request information.

4. Your Content

You are solely responsible for all business information, FAQs, policies, prices, services, locations, working previews, website embeds, calls to action, user-provided links, and customer-facing answers you create, upload, paste, modify, publish, install, configure, or distribute. You represent that you have the rights and permissions needed to use the content you provide.

5. Prohibited Content and Use

You agree not to use ChatSprouts™ to create, process, publish, or distribute unlawful, harmful, misleading, infringing, defamatory, discriminatory, or deceptive content. You also agree not to include private, confidential, regulated, or sensitive data unless you have the legal right and safeguards to do so.

Do not include payment card numbers, bank account numbers, government identifiers, private customer records, patient or medical information, legal files, employment records, confidential business records, or any other information that should not appear in a public-facing website widget.

6. Accuracy, Review, and Compliance

ChatSprouts™ may generate or retrieve answers based on user-provided content and may point visitors to user-provided calls to action or links, but we do not guarantee accuracy, completeness, legality, suitability, availability, compliance, leads, conversions, sales, bookings, or other business outcomes. You must review all generated output before publishing and must monitor your widget after publication. You are responsible for hosting, embedding, installing, configuring, and using generated outputs, and for compliance with applicable laws, industry rules, privacy requirements, advertising rules, consumer protection laws, accessibility requirements, and website disclosure obligations.

7. No Professional Advice

ChatSprouts™ does not provide legal, medical, financial, tax, safety, emergency, or other professional advice. Do not rely on ChatSprouts™ for professional, regulated, urgent, or high-risk decisions.

8. Access, Licenses, and Payments

The builder and in-site working preview may be offered without payment. Free website test embeds may be time-limited and visibly marked as demos. A paid purchase may provide a one-year publish license for one project. That licensed project may be embedded on multiple compatible pages or websites. Test and paid embeds may stop functioning after their stated expiration unless a new test embed is created or a paid license is renewed.

Paid publish rights may depend on browser storage and a project-specific access key file. The access key is a durable bearer credential and should be kept private. It may restore the identity of its matching project and check that project's current paid status, but it does not restore lost business Q&As by itself.

Local projects, drafts, saved settings, workspace data, and related browser-local information may be stored only in your browser or in files you export. We are not responsible for lost, deleted, corrupted, inaccessible, or unrecoverable local project data, including data lost because you clear cache or site data, change browsers or devices, use private browsing, browser cleanup tools, restrictive storage settings, or similar actions. You are responsible for exporting and backing up any project or workspace files you want to keep.

Payment processing is handled by third-party payment processors such as Stripe. Prices, access periods, promotions, and availability may change at any time. Refunds are governed by our Refund Policy, which is incorporated into these Terms by reference.

9. Website Embeds and Runtime Licenses

Website embeds include user-provided business setup data and a signed runtime license. Licenses may be limited by project, configuration hash, license purpose, and expiration. You may not alter, bypass, forge, share, or misuse access keys or runtime licenses to publish unlicensed projects or websites.

A paid project has one active generated configuration at a time. Creating a newer licensed configuration may cause previously generated configurations to display an out-of-date message after their temporary status cache expires. Copies of the current configuration may be used on multiple compatible pages or websites.

Once you publish, modify, host, embed, install, configure, distribute, or use an embed, you are solely responsible for its content, calls to action, links, behavior, website environment, modifications, third-party services, and consequences of its use.

We are not responsible for your website, hosting environment, website-builder setup, custom HTML restrictions, customer interactions, business operations, analytics, cookies, tracking technologies, security practices, or legal disclosures.

If you add links, buttons, calls to action, URLs, phone links, email links, or other destinations to a website embed, you are responsible for those destinations and how they are used. We do not control, review, endorse, monitor, or guarantee any user-provided links or external websites.

10. No Guarantee of Availability or Compatibility

ChatSprouts™ depends on browser capabilities, device resources, public dependencies, runtime and licensing availability, website-builder permissions, hosting availability, and user configuration. We do not guarantee compatibility with every website, platform, browser, or device.

11. Intellectual Property

ChatSprouts™, including its design, software, branding, workflows, and related materials, is owned by us or our licensors. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable license to use the generator and generated widget output for your own lawful business purposes, or for a licensed project belonging to a business you are authorized to support. We do not claim ownership of the business information you provide.

12. No Warranties

To the fullest extent permitted by law, ChatSprouts™ and all generated outputs are provided "as is" and "as available," without warranties of any kind, whether express, implied, statutory, or otherwise. We disclaim all warranties, including merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, security, and error-free operation.

13. Limitation of Liability

To the fullest extent permitted by law, STANDARD PROCEDURE LLC and its owners, officers, employees, contractors, suppliers, and affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business, lost data, reputational harm, customer claims, compliance failures, or costs of substitute services arising from or related to ChatSprouts™ or any generated widget.

To the fullest extent permitted by law, our total liability for any claim arising from or related to ChatSprouts™ will not exceed the amount you paid us for the specific purchase giving rise to the claim.

14. Indemnification

You agree to defend, indemnify, and hold harmless STANDARD PROCEDURE LLC and its owners, officers, employees, contractors, suppliers, and affiliates from and against any claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys' fees, arising from your content, generated widgets, website, use of ChatSprouts™, violation of these Terms, violation of law, or infringement of third-party rights.

15. Changes and Termination

We may modify, suspend, discontinue, or restrict ChatSprouts™ at any time. We may update these Terms by posting a revised version. Continued use after changes means you accept the updated Terms.

16. Governing Law and Disputes

Governing law: State of New York. Venue and dispute terms: State or federal courts located in New York County, New York.

17. Contact

Contact: hello@chatsprouts.com

Company: STANDARD PROCEDURE LLC

Address: 1967 Wehrle Dr Ste 1 Buffalo, NY, 14221-8452 United States